Ebelia Incentive Regarding Complainment Channel
EBELIA INCENTIVE REGARDING COMPLAINMENT CHANNEL
May all cooperation of brothers and sisters distribute complaints related to eBELIA incentives (unsuccessful eBelia claims) to the e-cash service providers who are involved, BigPay, Boost, ShopeePay and Touch ‘ n Go eWallet through the following communication channels:
a) Boost Customer Experience Contact:
Phone: + 603-2260 9494
Email: support@myboost.com.my
b) BigPay: support.my@bigpayme.com or in-app chat;
c) ShopeePay: help@support.shopee.com.my; and
d) Touch ‘n Go eWallet: https://tngd.my/careline-webform
The next step is students need to complain to UNISEL through the following email: ugsu@unisel.edu.my by including the following information:
1. Full Name of Students:
2. No. Introduction Card:
3. No. Matrix Card:
4. No. Phone:
5. Information / Complaint Date To e-cash Provider *:
* Please include relevant screenshot (screenshot)
The next UNISEL will verify data before forwarding to the Malaysian Finance Ministry for the next action [Please refer also to the flow charts provided by the Malaysian Financial Ministry as in Attachment 1 (eBelia Data Correction Process) included].
While the FAQ related to eBelia provided by the Ministry of Finance Malaysia is at the following link: https://belanjawan2021.treasury.gov.my/…/eBelia_Generic…
eWallet provider link:
Thank you for all the cooperation and concern brothers and sisters.
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